Frequently Asked Questions (FAQ)

1. How long does order processing take?

All orders go through a short internal processing period before shipping. Once processed, your order is handed over to the courier.

2. How long does delivery take within Kosovo?

Orders shipped within Kosovo usually arrive within 24 to 48 hours after the order has been processed.

3. How long does delivery take to Albania, North Macedonia, and Serbia?

Orders shipped to Albania, North Macedonia, and Serbia typically arrive within 5 to 7 business days after processing.

4. Are delivery times guaranteed?

Delivery times are estimated and may be affected by circumstances outside of our control, such as courier delays, weather conditions, or public holidays.

5. How much does shipping cost?

Shipping fees are calculated at checkout based on your delivery location and the size of your order.

6. What payment methods do you accept?

We currently accept Cash on Delivery (COD) as our only payment method.

7. How does Cash on Delivery (COD) work?

You will pay the full order amount (product price + shipping fee, if applicable) in cash directly to the courier when your package is delivered.

8. Do I need to pay anything before delivery?

No. There is no upfront payment required. You pay only when your order arrives.

9. What is your return policy?

Return or exchange requests must be made within 24 hours of receiving your order. Items must be unused, unworn, and returned in their original packaging with all tags attached.

10. How do I request a return or exchange?

To start a return or exchange, please contact us directly via Instagram within 24 hours of delivery. Our team will assist you with the next steps.

11. When am I eligible for a refund?

Refunds are issued only if:

The item received is defective
An incorrect product was sent
An incorrect size was delivered

All items are inspected before refunds are approved.

12. How long does it take to receive a refund?

Once the returned item is received and inspected, approved refunds are processed within 3–5 business days.

13. Are shipping costs refundable?

No. Original shipping fees and return shipping costs are non-refundable.

14. What condition must returned items be in?

Returned items must be:

Unused and unworn
In original packaging
With all original tags attached

Items that do not meet these conditions may be rejected.